Privacy Policy
Last updated: May 16, 2026
Fuiox Technologies ("we", "us", or "our") operates a WhatsApp Business communication platform at fuiox.com. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
1. Information We Collect
When you use Fuiox Technologies, we collect the following information:
- Account Information: Name, email address, organisation name, and mobile phone number provided during registration.
- WhatsApp Business Credentials: WhatsApp Phone Number ID, Business Account ID, and Access Token that you provide to connect your WhatsApp Business Account.
- Message Data: WhatsApp messages sent and received through our platform, including text, media files (images, audio, video, documents).
- Contact Data: Phone numbers and names of contacts you communicate with via WhatsApp.
- Usage Data: Log data including IP addresses, browser type, pages visited, and timestamps.
2. How We Use Your Information
- To provide and operate the WhatsApp Business communication platform.
- To send and receive WhatsApp messages on your behalf via the Meta WhatsApp Business API.
- To send OTP verification emails during account registration.
- To display message history and contact information in your dashboard.
- To monitor platform performance and fix technical issues.
- To comply with legal obligations.
3. WhatsApp Business API & Meta
Our platform integrates with the Meta WhatsApp Business API. When you connect your WhatsApp Business Account, your access token and business credentials are stored securely and used solely to send/receive messages on your behalf. We comply with Meta's Platform Terms and WhatsApp Business Policy.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Meta/WhatsApp: To process messages through the WhatsApp Business API.
- Email Service Providers: To send OTP verification emails (Brevo/Sendinblue).
- Hosting Providers: DigitalOcean for server infrastructure.
- Law enforcement: When required by law.
5. Data Security
We implement industry-standard security measures including:
- HTTPS encryption for all data in transit.
- Secure database storage with access controls.
- Access tokens stored encrypted in our database.
- Regular security monitoring.
6. Data Retention
We retain your data for as long as your account is active. Message history is retained to provide conversation continuity. You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and all associated data.
- Disconnect your WhatsApp Business Account at any time.
- Export your message data.
8. Cookies
We use session cookies to maintain your login state. We do not use tracking or advertising cookies.
9. Children's Privacy
Our platform is intended for business use only and is not directed at children under 13. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform.
11. Contact Us